SHIPPING_POLICY

Thank you for visiting and shopping at Bohix Glass. Following are the terms and conditions that constitute our Shipping Policy.

Order Preparation & Estimated Delivery

• Preparation before dispatch: normally 3–5 days after payment.
• Standard transit to the US and EU: an estimated 5–10 days after dispatch.
• Estimated total for standard US/EU orders: approximately 10–15 days after payment, combining preparation and transit.

Preparation and shipping estimates are expressed in calendar days. These are estimates, not guaranteed arrival dates; customs, carrier delays and peak periods may affect delivery. Custom, personalized or intricate pieces may require additional preparation time; please contact us for the timeline for your piece. For destinations outside the US/EU, contact us for an estimate before ordering.

2. SHIPPING RATES & DELIVERY ESTIMATES Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping (US/EU): Estimated 5–10 days after dispatch (in addition to preparation time).
• Free Shipping: We offer Free Standard Shipping on orders over $100 (or as specified in our current promotions).

Note: Delivery delays can occasionally occur due to customs or carrier issues beyond our control.

3. SHIPMENT CONFIRMATION & ORDER TRACKING You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your "art-piece" journey directly on our website or via the carrier's portal.

4. CUSTOMS, DUTIES, AND TAXES Bohix Glass is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). For our EU customers, please note that VAT may be collected at checkout or upon delivery depending on your local regulations.

5. SPECIAL PACKAGING FOR FRAGILE ITEMS We take immense pride in our artisanal glass. To ensure your jewelry and ornaments arrive in perfect condition, every item is securely wrapped in premium shock-resistant materials and reinforced boxing. We treat every package as if it were a museum-grade delivery.

7-Day Breakage Replacement Guarantee

Every purchased glass item is covered for 7 calendar days after delivery. If it arrives broken or is accidentally broken during this period, we will provide one free replacement of the same item per purchased item, including replacement shipping at our expense. You do not need to explain how the breakage happened.

Contact service@bohixglass.com within 7 calendar days after delivery with your order number and a clear photo of the broken item. No return of broken glass is required. Please handle and dispose of fragments safely. This is a one-time replacement benefit for each purchased item; a replacement does not restart this additional benefit.

Custom-made and personalized glass items are also covered. Replacement preparation and delivery estimates will be confirmed when we arrange the replacement. If the same item is unavailable, we will contact you to agree on an alternative or refund; we will not substitute an item without your agreement.

This additional guarantee does not reduce your existing rights concerning goods that arrive damaged, defective or incorrect, your rights under our return and refund policy, or any rights available under applicable law.

For goods that arrive damaged, the existing option of a free replacement or full refund after verification remains available. See our Refund Policy.

7. INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES Please double-check your shipping address during checkout. Bohix Glass is not responsible for lost packages due to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we can reship it at the customer's expense.

8. CONTACT US If you have any questions about the status of your shipment, please reach out to us:

• Email: service@bohixglass.com
• WhatsApp: +1 206 807 9105