REFUND_POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at service@bohixglass.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@bohixglass.com.

7-Day Breakage Replacement Guarantee

Every purchased glass item is covered for 7 calendar days after delivery. If it arrives broken or is accidentally broken during this period, we will provide one free replacement of the same item per purchased item, including replacement shipping at our expense. You do not need to explain how the breakage happened.

Contact service@bohixglass.com within 7 calendar days after delivery with your order number and a clear photo of the broken item. No return of broken glass is required. Please handle and dispose of fragments safely. This is a one-time replacement benefit for each purchased item; a replacement does not restart this additional benefit.

Custom-made and personalized glass items are also covered. Replacement preparation and delivery estimates will be confirmed when we arrange the replacement. If the same item is unavailable, we will contact you to agree on an alternative or refund; we will not substitute an item without your agreement.

This additional guarantee does not reduce your existing rights concerning goods that arrive damaged, defective or incorrect, your rights under our return and refund policy, or any rights available under applicable law.

Damaged on arrival, defective or incorrect items: Contact us at service@bohixglass.com so we can resolve the issue. For items that arrive damaged, a free replacement or full refund remains available once the damage is verified. The 7-day additional benefit does not limit any applicable rights outside that period.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned for a change of mind. They remain covered by our 7-Day Breakage Replacement Guarantee and any applicable rights for damaged, defective or incorrect goods. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
For ordinary exchanges, return the item you have and, once the return is accepted, make a separate purchase for the new item. For a covered breakage replacement, contact us directly: no new purchase or return of broken glass is required.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@bohixglass.com.